POLICIES

Reservation Policy | A 50% deposit is required upon booking to reserve your dates. The remaining balance is auto-processed on to the same credit card used to book the reservation 90 days prior to arrival. All reservations made within 90 days of arrival date require full prepayment upon booking.

Cancellation Policy | Any refunds, in full or in part will incur a 3.5% transaction fee and a $400 cancellation fee.

If you need to cancel prior to 120 days of arrival, a 50% refund of deposit plus all processed payments to date will be given less a 3.5% processing fee. The other 50% can be used towards a future stay that must be booked with travel dates within one year from the cancellation date. The postponed reservation cannot be canceled or postponed a second time.

After 120 days prior to your arrival date, all reservations are non-refundable. No refund will be issued, but you may use your deposit plus all processed payments as a credit to rebook for a future date booked with travel dates within one year of the cancellation date. The postponed reservation cannot be canceled or postponed a second time.

Credit Card Policy | Villas By The Cove accepts all major credit cards.

Taxes | Hawaii State General Excise Tax – 4.17% and Transient Accommodations Tax – 10.25%

Parking | We offer free on-site gated parking for one vehicle per Villa Suite.

Check-in | 4PM

Early check-in is not guaranteed in advance. Guests must request an early check-in prior to arrival. The Property Manager will contact the guest if the property is ready before the 4pm standard check-in time.

Based on your planned arrival time, the Property Manager will greet you upon check-in and give you the keys. Upon check-in, please allow five to ten minutes for a brief property walk-through to answer any questions and to verify the condition of  the property.

Late arrivals can access the keys in each villa’s lock box located next to the front door.   The gate code is provided in each reservation’s Welcome Forms

Check-out | 11AM

All unapproved check-outs after 11am will be subject to a holdover charge of $200 per hour as this delays our cleaning staff.

We require a check out walk-through with you and our Property Manager to verify that the property is in the same condition as when you checked in.  Guests will be held accountable for any damage or excess cleaning required.  Any resulting charges will be deducted from the damage deposit.

Check out Procedures | Close all windows and lock all doors. Put all perishables and food items in the refrigerator or dispose of it. Place all trash in the “Aloha Waste” trash dumpster located by the front gate. Leave one set of keys and the gate opener on the kitchen counter. Leave the other set of keys inside the lockbox.

Pet Policy | Villas By The Cove does not allow pets or support animals. Please discuss service animals with the Reservations Manager prior to booking a reservation.

No Smoking Policy | Villas By The Cove is a smoke-free establishment. Smoking in a designated non-smoking area is subject to fine.

Lost Key/Front Gate Remote | There is a cost of up to $200 charged to re-key the villa suite in the event a key is lost and not returned. There is a $100 charge for replacement of the front gate remote.

Noise Regulations | All noise must be brought inside by 9PM per Maui County noise regulations in residential neighborhoods. If guests receive noise complaints from other guests or neighboring properties, one warning will be given.  If noise persists, guests will be required to vacate the property immediately and no refund will be issued.  Any and all fines issued by Maui County resulting from noise will be deducted from the guest’s damage deposit.